The Future of Work: Preparing New Zealand’s Contact Centres

What does the future of work look like for New Zealand’s contact centres? Following on from Chandler Macleod and CCiNZ’s industry event with Labour MP, Jacinda Ardern, our very own Fiona Tolich reflects on what was discussed and how employers can prepare for the future.

Top Tips to Ensure You Make the Right Hire

One bad hire is all it takes to damage your external reputation and internal culture, including your staff’s morale and productivity. To avoid that, continue below to discover how you can make the right hire every time.

Listening is a Leader’s Most Crucial Skill

Listening is a crucial skill for leaders and as some Managers struggle to know when to stand out or stand down, Chandler Macleod’s National Service Delivery Manager, Fiona Tolich, explains how you can become a better listener in a few simple steps.

Morning Tea Delivered to Design-Your-Own-Cupcake Competition Winners

Earlier last month, we held a Design-Your-Own-Cupcake Competition at this year's CCiNZ conference.