The Crucial Importance of a Disaster Response Plan

Following on from her presentation at the ‘People Vs Natural Disasters’ event last week, CM Consultant, Louise Cunningham, reflects on the lessons we learned after the Kaikoura earthquake and how you can build a solid disaster response plan.

The Three Keys to Contact Centre Retention

With high employee turnover plaguing New Zealand Contact Centres, Chandler Macleod Business Support and Contact Centre specialist Louise Cunningham explores three huge elements of strong Contact Centre retention.