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Credit & Collections Specialist

Auckland

  • Monday to Friday hours - no weekend work!
  • Beautiful Newmarket location
  • Join the team at an exciting time of change!
Our client is heading into an exciting time of change and is looking for customer service specialists to join their credit and collections team. This organisation pride themselves on being innovative in their industry, always looking to challenge the status quo and empowering their teams to grow their careers.
 
Being part of the credit and collections team will see you working alongside passionate customer service representatives, maximising debt recovery and assisting customers with repayment plans - making it an easy, pain-free process. With ample training to build your confidence on the phones, this role has an immediate start and an inspirational team leader.
 
Some key responsibilities include..
  • Inbound and Outbound Calls, achieving First Call Resolution and promoting exceptional customer service
  • Assisting customers with their accounts to best manage any debt
  • Helping the business minimise credit risks and maximising debt recovery
  • Handling credit enquiries via email as required
  • Active participation as part of the team to ensure effectiveness. efficiency and fairness
No experience in collections or credit? Not a problem! With this position, attitude is everything - if you are willing to learn and have resilience and patience when handling customer enquiries, the rest can be taught! You will need to have had previous customer service experience - within a contact centre environment or retail, have excellent communication skills and be passionate about helping others.
 
If you are an independent self-starter, we would love to hear from you - please click apply!
 
 
Reference Number: LMI67094CM

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