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Inbound Customer Care Representative

Auckland

  • Based in Rosedale, North Shore
  • Competitive Salary
  • Opportunity for Career Growth

Our client is a small to medium sized packaging supplier based in Rosedale (North Shore). This is an exciting opportunity to join a company with strong values; integrity, loyalty, openness and respect. You will be joining a small customer care team, focused on providing consistent and quality service to all their customers.

Key Duties:

• Manage a high volume of calls; proactively identify sales leads and skillfully up-sell additional products where appropriate
• Complete needs analysis for all customer calls to fully understand their requirements
• Accurately enter all sales leads into the database
• Assist with order processing; notify customers of delays and/or offer an alternative product
• Liaise with customers regarding their quotes
• Support web-chat and email enquiries
• If necessary, follow up on orders via track and trace.

Role Requirements:

• 2-3 years in a Customer Care Representative role
• Strong computer literacy skills
• Able to work at pace and produce results under pressure
• Focused on providing impeccable customer service and care
• Reliable, resilient and proactive
• A desire to build strong relationships with customers

If you are ready to take on a new challenge, and are a New Zealand Citizen or Resident, please apply now!

Reference Number: LMI66604CM

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