Job Details
  • Reference69371_0
  • LocationAuckland
  • Salary-
  • Posted17 days ago
  • ConsultantSharon Kishore
  • Consultant emailEmail Sharon
  • Great location
  • Fantastic environment
  • Available to start immediately

Are you an experienced Customer Service Representative with strong administration skills? Looking for your next opportunity and you're available to start immediately? Read on!
 
This is an exciting customer focussed role based in fabulous high spec offices in central New Market. Getting to work is a breeze with the New Market train station located directly across the road, otherwise drive in and park at any number of the public or paid car parks nearby. Once you've completed your training and induction, you'll even get the opportunity to work from home periodically!


The role is a dynamic mix of phone-based customer service and back office administration support where you will get the unique opportunity to help every day Aucklanders in every interaction you have!

 

What do I need to be successful?
• Previous phone-based customer service, contact centre, administration or specific billing experience
• Impeccable verbal and written communication skills
• Must be available to start immediately
• Must be available to work between Monday – Sunday 7:30am – 8:00pm with one weekend day every 4 weeks

 

What will I be doing?
• Answering incoming calls from Aucklanders with queries about their water bill 
• Reading, understanding and responding to incoming email queries relating to customer water bills
• Managing and responding to customers via the chat function
• Providing a memorable customer experience through every interaction across all mediums of communication
• General billing related administration 

 

When will I work?
• Must be available to work between the hours of 7:30am – 8:00pm Monday – Sunday on a rotating roster. Your roster will include one weekend day every 4 weeks
• Must be available to start immediately

 

If you know how to create a memorable customer experience and thrive in a fast paced, hybrid, phone and administration role click 'apply now'. The opportunity is waiting for you!