Job Details
  • ReferenceBH-14907
  • Location
  • SalaryGlobal organisation, Great location, Competitive salary
  • Job TypeFull Time
  • Posted25 days ago
  • ConsultantSharon Kishore
  • Consultant emailEmail Sharon
Exciting opportunity for an experienced Customer Support Specialist with strong customer/administration skills to join the team at this well-known global organisation. Based in the NZ Head Office near the airport, this is a permanent role across Monday to Friday, where no two days are the same; you will be provided with full time training, ongoing support, career growth and car parking

About the role - Atu mo te mahi

Reporting into the Customer Service Manager, your key responsibilities will be to provide efficient and effective customer service and advice to customers while delivering a great customer experience. 

You'll have demonstrated experience in a fast-paced environment providing contact centre/customer service support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic and an ability to work independently and show a high level of initiative is key in this role.

Key tasks and accountabilities:
  • Managing and responding to all communication received by email, phone
  • Processing and updating customer orders
  • Outbound calling to customer base
  • Liaising with Customer Delivery/ external service providers or agencies
  • Working across multiple screens and systems
  • Maintain a high degree of professionalism
  • Receiving, acknowledging and responding to all queries
  • Building and maintain positive, effective long-term relationships with all key stakeholders
  • Meeting company KPIs and SLA’s
  • Promote Health and Safety
  • Adhere to company policy and procedure
About you - Pehea koe
  • Proven Contact Centre/Customer Service/Administration experience
  • Great attitude, commitment and customer focussed
  • Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
  • Methodical and remains calm under pressure
  • Strong attention to detail/computer literacy and accuracy
  • Strong interpersonal and communication skills are essential (written & verbal)
  • Ability to work co-operatively and effectively as part of a team and autonomously
  • Resilient and pro-active
  • Confident, engaging, and energetic approach.
  • Previous experience using Microsoft Office

If you have the relevant experience for this role and are available for an Immediate start, please apply now.

To be offered the role you will need to be fully vaccinated and provide proof of vaccination