Job Details
  • ReferenceBH-15984
  • Location
  • SalaryGreat Location, Amazing Company., FMCG Industry
  • Job TypeContract
  • Posted23 days ago
  • ConsultantSharon Kishore
  • Consultant emailEmail Sharon
Exciting opportunity for an experienced Contact Centre/Customer Care Representative to join the team at one of New Zealand's leading companies within the FMCG industry. This is a temp role with an immediate start, where no two days are the same; you will be provided with 2 weeks full time training, permanent roster and ongoing support and career growth. This role has the potential to go permanent for the right candidate.   
About the role - Atu mo te mahi
Reporting into the Contact Centre/Customer Care Team Leader, your key responsibilities will be to manage inbound calls, email inbox, web chat and to provide support to customers both internal/external. The role requires a high level of resilience, data entry, attention to detail and excellent communication skills both written and verbal.
You'll have demonstrated experience in a fast-paced environment providing contact centre/customer service support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic and an ability to work independently and show a high level of initiative is key in this role.
This role will be either of the following rosters:
  • Sunday to Thursday: 12:30pm - 8:30pm
  • Sunday to Thursday: 3:30pm - 11:30pm
  • Tuesday to Saturday: 8:00am - 4:00pm
  • Tuesday to Saturday: 9:00am - 5:00pm
Key tasks and accountabilities:
  • Managing and responding to all communication received by email, phone & chat
  • Working across multiple screens and systems
  • Maintain a high degree of professionalism
  • Receiving, acknowledging and responding to all queries
  • Building and maintain positive, effective long-term relationships with all key stakeholders
  • Meeting company KPIs and SLA's
  • Promote Health and Safety
  • Adhere to company policy and procedure
About you - Pehea koe
  • Proven Contact Centre/Customer Service experience
  • Great attitude, commitment and customer focussed
  • Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
  • Methodical and remains calm under pressure
  • Strong attention to detail/computer literacy and accuracy
  • Strong interpersonal and communication skills are essential (written & verbal)
  • Ability to work co-operatively and effectively as part of a team and autonomously
  • Resilient and pro-active
  • Confident, engaging, and energetic approach.
  • Previous experience using Microsoft Office

If you have the relevant experience for this role and are available for a immediate start, please apply now. 
To be offered the role you will need to be fully vaccinated and provide proof of vaccination