Job Details
  • ReferenceBH-15189
  • LocationAuckland
  • SalaryGreat location, Competitive salary, Well-known company
  • Job TypeFull Time
  • Posted13 days ago
  • ConsultantSharon Kishore
  • Consultant emailEmail Sharon
Exciting opportunity for an experienced Customer Engagement Specialist with strong customer service/administration skills to join the close-knit team at this iconic organisation, based in the heart of Auckland’s CBD, this is a permanent role across Monday to Friday, where no two days are the same; you will be provided with full time training, ongoing support, career growth and hybrid working.

About the role - Atu mo te mahi

Reporting into the Customer Experience Lead, your key responsibilities will be to provide a high level of customer service, including providing efficient and effective advice to customer’s while delivering a great experience.

You'll have demonstrated experience in a fast-paced environment providing contact centre/customer service support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic and an ability to work independently and show a high level of initiative is key in this role.

Key tasks and accountabilities
  • Engaging with the Customer Care Centre to resolve any queries about services provided
  • Ownership of the monthly customer satisfaction survey from preparation to presentation
  • Manage customer feedback and complaint resolution processes
  • Prepare quotations and provide administrative support to the wider
  • Manage the relationships with Customer Care Centre and internal/external service providers.
  • Updating the intranet pages
  • Manage social media platforms and respond to any comments, questions or queries
  • Working across multiple screens and systems
  • Maintain a high degree of professionalism
  • Meeting company KPIs and SLA’s
  • Promote Health and Safety

 About you - Pehea koe
  • 2yrs plus proven Contact Centre/Customer Service/Administration experience
  • Great attitude, commitment and customer focussed
  • Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
  • Methodical and remains calm under pressure
  • Strong attention to detail/computer literacy and accuracy - Microsoft Office & Excel
  • Strong interpersonal and communication skills are essential (written & verbal)
  • Ability to work co-operatively and effectively as part of a team and autonomously
  • Resilient and pro-active
  • Confident, engaging, and energetic approach.
  • Previous experience creating invoices and quotations is preferred
  • Experience with Survey Monkey and Mail Chimp would be advantageous
  • A full, clean New Zealand Driving Licence

If you have the relevant experience for this role and are available for an immediate start, please apply now.