Job Details
  • ReferenceBH-14907-3
  • Location
  • SalaryGlobal organisation, Great location, Car parking provided
  • Job TypeFull Time
  • Posted19 days ago
  • ConsultantSharon Kishore
  • Consultant emailEmail Sharon
Our client is a well-established global business who manufactures and distributes high quality picture frames. We are on the lookout for a Customer Service & Sales Support Administrator with strong customer/administration skills to join the team. Based in the NZ Head Office (Airport Oaks), this is a permanent, office-based role, Monday to Friday 8am – 4.30pm.  

About the role - Atu mo te mahi
Reporting into the Customer Service & Sales Support Lead, your key responsibilities will be to provide efficient and effective administrative support and customer service to customer’s while
delivering a great customer experience. 
 
You'll have demonstrated experience in a similar environment providing contact centre/customer service support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. An ability to work independently and show a high level of initiative is key in this role.
 
Key tasks and accountabilities:
  • Managing and responding to all communication received by email & phone
  • Processing and updating customer orders
  • Assisting with processing invoices
  • Working across multiple screens and systems
  • Maintain a high degree of professionalism
  • Receiving, acknowledging and responding to all queries
  • Building and maintain positive, effective long-term relationships with all key stakeholders
  • Meeting company KPIs and SLA’s
  • Promote Health and Safety
  • Adhere to company policy and procedure
 About you - Pehea koe
  • Proven Contact Centre/Customer Service/Administration/Sales Support experience
  • Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
  • Methodical and remains calm under pressure
  • Strong attention to detail/computer literacy and accuracy
  • Strong interpersonal and communication skills are essential (written & verbal)
  • Ability to work effectively as part of a team and autonomously
  • Resilient, pro-active, confident & engaging

If you have the relevant experience for this role and are available for an Immediate start, please apply now.
 
To be offered the role you will need to be fully vaccinated and provide proof of vaccination