Job Details
  • Reference70540_0
  • LocationAuckland
  • Salary-
  • Posted22 days ago
  • ConsultantSharon Kishore
  • Consultant emailEmail Sharon
  • CBD location
  • Great remuneration
  • December start

Exciting opportunity to join a highly regarded organization which contributes to New Zealand's economic productivity and business growth. On offer is a short term, 3-month fixed term contract opportunity as a Registration and Licensing Officer.


About the role - Atu mo te mahi
Reporting into the Licensing Team Leader, your key responsibilities will be to manage all complaints/registrations by gathering all relevant supporting information to assist the investigations team in accordance with company policy and procedures. The role requires a high level of resilience, attention to detail and excellent communication skills both written and verbal.


You'll have demonstrated experience in a fast-paced environment providing administrative support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic and an ability to work independently and show a high level of initiative is key in this role.


Key tasks and accountabilities:
• Applying legislation, policy, procedures and guidelines
• Maintain a high degree of confidentiality and manage sensitive information.
• Receiving, acknowledging and logging all complaints
• Managing and responding to all communication received by email and phone
• Support the Investigations Team
• Undertaking inquiry and analysis
• Compiling all information to generate reports
• Ability to make sound judgments
• Handling Tribunal queries
• Liaising with Immigration and Legal Advisors
• Ad-hoc administration duties
• Having a good understanding of the Legal/Immigration sectors

About you - Pehea koe
Proven experience as an Administrator/Licensing/Complaints Officer 
• Experience handling and analysing complaints
• Excellent time management skills, with proven ability to set priorities and meet deadlines.
• Experience in establishing positive external relationships with customers and colleagues.
• Proven ability to use initiative, sound judgement and discretion.
• Proficient in Microsoft 365 and Adobe Acrobat
• Methodical and remain calm under pressure
• Strong attention to detail and accuracy in data entry
• Ability to multi-task and to meet deadlines
• Strong interpersonal and communication skills are essential
• Ability to work co-operatively and effectively as part of a team and autonomously
If you have the relevant experience for this role and are immediately available to start, please apply now.
To be offered the role you will need to be fully vaccinated and provide proof of vaccination